Payment Policy

Last updated: March 2, 2026

AlihPets offers secure and reliable payment methods so you can make your purchases with ease and safety.


1. Accepted Payment Methods

We accept the following payment methods:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

Digital Wallets

  • Apple Pay
  • Google Pay

Buy now – Pay later

  • Klarna (where available)

Available payment options may vary depending on the country, device, or service availability.


2. Payment Security

All transactions are processed through secure and certified payment providers.

AlihPets does not store credit or debit card details.

Transactions are protected by SSL encryption technology and PCI DSS security standards.


3. Payment Confirmation

Your order will begin processing once payment is successfully confirmed.

In some cases, additional security checks may be required before the order is shipped.


4. Currency

All prices and payments are processed in Euros (€).

If your bank uses a different currency, exchange rates or additional bank charges may apply, for which AlihPets is not responsible.


5. Payment Failure

If payment is not completed successfully:

  • the order will not be confirmed,
  • you can try again with another payment method,
  • you can contact your bank or us for assistance.

6. Refunds

In case of an approved return, the money will be refunded via the same payment method used for the purchase.

The time for completing the refund depends on the payment provider and typically ranges between 5 and 10 business days.


7. Fraud Prevention

To protect our customers and transactions, AlihPets reserves the right to conduct security checks or request additional information before accepting or shipping an order.


8. Contact

For questions regarding payments, you can contact us:

AlihPets

📧 care@alihpets.com

📞 +30 2591 402837

🌐 www.alihpets.com