Last updated: March 2, 2026
AlihPets, a trade name of IS ALIH. SINGLE MEMBER P.C., is committed to protecting the personal data of all its visitors and customers in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679), Greek personal data protection legislation, as well as the applicable laws of Italy and the Republic of Cyprus.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and what your rights are when you use our website or make purchases through it.
1. Data Controller
The data controller for your personal data is:
IS ALIH. SINGLE MEMBER P.C.
Trade Name: AlihPets
Address:
7 Merarchias 0
64200 Chrysoupoli
Greece
VAT No.: 803188405
GEMI No.: 191648930000
Phone:
+30 2591 402837
Customer Service:
care@alihpets.com
Business Partnerships:
market@alihpets.com
Website:
www.alihpets.com
2. What personal data we collect
Depending on how you use our website, we may collect the following categories of personal data:
Identification Data
- First and last name
- Company name (if required)
- Billing address
- Shipping address
Contact Information
- Email address
- Phone number
Order Information
- Products purchased
- Order history
- Payment amounts
- Selected shipping methods
- Order status
- Returns and refunds
Payment Information
Payments are processed through certified payment providers.
AlihPets does not store full credit or debit card details.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Klarna
Payment information is processed exclusively by the respective providers in accordance with PCI DSS security standards.
Technical Data
During your visit, the following may be collected:
- IP address
- Device type
- Operating system
- Browser type
- Language
- Country
- Time zone
- Cookies
- Device identifiers
Usage Data
Information about the following may also be collected:
- Products viewed
- Searches
- Products in cart
- Wishlist
- Pages visited
- Time spent
- Clicks and interactions with the website
3. How we collect your data
Personal data is collected:
- when you make a purchase
- when you create an account
- when you subscribe to the newsletter
- when you contact customer service
- when you use contact forms
- when you leave product reviews
- through cookies and similar technologies
- through the Shopify platform
- through payment providers
- through shipping partners
- through traffic analysis tools
4. Purposes of personal data processing
We use personal data exclusively for legitimate business purposes, such as:
- processing and fulfilling orders
- shipping products
- issuing invoices
- customer service
- informing about order status
- processing returns and refunds
- fraud prevention
- protecting website security
- compliance with tax and legal obligations
- improving user experience
- analyzing statistics
- sending newsletters only with your consent
- personalizing the shopping experience
- improving our services and products
5. Legal basis for processing
Processing is carried out in accordance with Article 6 of the GDPR and is based on one or more of the following legal bases:
- performance of a purchase contract
- compliance with legal obligations
- protection of the company's legitimate interests
- user consent where required
- protection against fraud and malicious use
6. Cookies and similar technologies
Our website uses cookies and similar technologies for:
- proper functioning of the online store
- storing your preferences
- maintaining the shopping cart
- secure login to your account
- statistical analysis
- performance measurement
- improving user experience
- fraud prevention
- content personalization
You can manage or withdraw your consent at any time through the Cookie Banner or your browser settings.
7. The Shopify platform
The AlihPets online store is hosted and operated through the Shopify Inc. platform, which provides us with the necessary technological infrastructure for the secure operation of our online store.
When using the website, certain personal data may be processed by Shopify for purposes such as:
- website hosting
- online store operation
- order processing
- fraud protection
- payment management
- transaction security
- data storage
- technical support
- improving platform services
Shopify processes data in accordance with the GDPR and implements appropriate technical and organizational security measures.
More information is available in Shopify's Privacy Policy:
8. Third-party service providers
For the smooth operation of our online store, we cooperate with selected third-party service providers.
These partners receive only the absolutely necessary data to provide their services.
These services may include:
Payment services
- Shopify Payments
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Klarna
Shipping companies
For the shipment of your orders, the necessary data may be transferred to cooperating shipping or courier companies.
The data usually includes:
- name
- delivery address
- phone number
- email (where required)
- shipping information
Analytics services
We may use services such as:
- Google Analytics
- Google Search Console
to understand traffic and improve user experience.
Marketing Services
If you have given your consent, we may use services such as:
- Google Ads
- Meta Ads
- Shopify Email
to send informational messages or display relevant advertisements.
9. Disclosure of personal data
AlihPets does not sell, does not rent, and does not exchange customer personal data with third parties for commercial purposes.
Your data may only be shared when necessary:
- to complete the order
- for payment processing
- for product delivery
- for the provision of technical services
- for accounting and tax obligations
- for compliance with judicial or administrative decisions
- to prevent fraud or illegal activities
All partners are contractually bound to protect personal data in accordance with the GDPR.
10. International data transfers
Some of our partners or the Shopify platform may process data outside the European Economic Area.
In these cases, the appropriate protection mechanisms provided by the GDPR apply, such as:
- Standard Contractual Clauses (SCCs) of the European Commission
- Adequacy Decisions of the European Commission
- Other legitimate guarantees provided by European law
This ensures that your personal data enjoys an equivalent level of protection regardless of the country of processing.
11. Data retention period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.
For example:
- order data is retained in accordance with Greek tax and accounting obligations
- account details are retained until the account is deleted
- communication data is retained for as long as required to service the request
- marketing data is retained until you withdraw your consent
- cookies are retained according to the lifespan defined in the Cookie Policy
After the legal retention periods have expired, the data is deleted or anonymized in a secure manner.
12. Security of personal data
AlihPets implements appropriate technical and organizational security measures to protect personal data from:
- unauthorized access
- data loss
- alteration
- unlawful processing
- accidental destruction
- information leakage
These measures include, among others:
- SSL encryption for all transactions
- Secure Servers
- restricted staff access
- strong authentication
- continuous security monitoring
- software updates
- protection from malicious attacks
Although we take all reasonable security measures, no method of data transmission over the internet or electronic storage can be considered absolutely secure. For this reason, an absolute guarantee of security cannot be provided.
13. Your rights under GDPR
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Right of access
You may request information about the personal data we hold about you and a copy thereof.
Right to rectification
You may request the correction or updating of inaccurate or incomplete personal data.
Right to erasure ("Right to be forgotten")
You have the right to request the erasure of your personal data when it is no longer necessary or when its processing is not based on a lawful ground.
Right to restriction of processing
In certain cases, you may request that we temporarily restrict the processing of your personal data.
Right to data portability
You may request to receive your personal data in a structured, commonly used and machine-readable format or to have it transmitted to another controller where technically feasible.
Right to object
You may object to the processing of your personal data when it is based on our legitimate interest or used for direct marketing purposes.
Right to withdraw consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
14. Marketing Communications
AlihPets sends informational emails, offers, or promotional communications only if you have previously given your consent, where required by law.
You can, at any time:
- unsubscribe from informational emails via the "Unsubscribe" link,
- contact us to stop any promotional communication,
- change your communication preferences.
Even if you stop promotional communications, we may continue to send you important updates regarding:
- orders,
- payments,
- shipments,
- returns,
- your account security,
- changes to our terms or policies.
15. Child Protection
The AlihPets website is exclusively for individuals who are of legal age to enter into contracts according to applicable law.
We do not knowingly collect personal data from children under 16 years of age without the required parental or legal consent.
If we discover that personal data of a minor has been collected in violation of applicable law, we will proceed to delete it without undue delay.
If you believe that a minor has provided personal data through our website, please contact us immediately.
16. Submitting Complaints
If you believe that the processing of your personal data is not being carried out in accordance with GDPR or applicable law, you may first contact us so that we can examine and resolve the issue.
Additionally, you have the right to file a complaint with the competent Data Protection Authority in your country of residence or with the Hellenic Data Protection Authority (HDPA).
17. Links to Third-Party Websites
Our website may include links to third-party websites, partners, or service providers.
AlihPets is not responsible for the content, security practices, or privacy policies of these websites.
We recommend that you read the respective privacy policies before providing any personal data to third-party websites.
18. Amendments to the Privacy Policy
AlihPets reserves the right to amend or update this Privacy Policy at any time to reflect:
- changes in legislation,
- new services,
- technological developments,
- changes in our business processes,
- requirements of the competent supervisory authorities.
The updated version will always be published on this website with the corresponding last updated date.
Continued use of the website after such changes implies acceptance of the updated Privacy Policy.
Last updated: March 2, 2026
19. Contact
For any questions regarding this Privacy Policy or to exercise your rights regarding personal data, you can contact us:
IS ALIH. SINGLE MEMBER P.C.
Trade Name: AlihPets
Address:
7 Merarchias 0
64200 Chrysoupoli
Greece
VAT: 803188405
Registration Number: 191648930000
Phone: +30 2591 402837
Customer Service: care@alihpets.com
Partnerships & Business Communication: market@alihpets.com
Website: www.alihpets.com