Last updated: March 2, 2026
At AlihPets, our goal is to deliver every order quickly, safely, and reliably. We collaborate with trusted shipping companies to ensure your products arrive in excellent condition.
1. Shipping Regions
We ship to the following countries:
- 🇬🇷 Greece
- 🇮🇹 Italy
- 🇨🇾 Cyprus
We may expand our shipping regions in the future.
2. Shipping Costs
Shipping costs are calculated according to the country of delivery.
Greece
- Orders up to €48.99: €4.90
- Orders from €49.00 and above: Free Shipping
Italy
- Orders up to €68.99: €6.90
- Orders from €69.00 and above: Free Shipping
Cyprus
- Orders up to €78.99: €8.90
- Orders from €79.00 and above: Free Shipping
The final shipping costs are always displayed before completing the purchase.
3. Processing Time
Most orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Times
| Country | Estimated time |
|---|---|
| Greece | 2–5 business days |
| Italy | 3–7 business days |
| Cyprus | 4–8 business days |
The above times are indicative and may vary depending on the region or time of year.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number, so you can track the progress of your shipment.
6. Delays
Although we make every effort for timely delivery, delays may occur due to:
- increased shipping volume,
- adverse weather conditions,
- strikes,
- technical problems of shipping companies,
- force majeure.
AlihPets is not responsible for delays caused by circumstances beyond its reasonable control.
7. Incorrect Address
Please ensure that the shipping details are correct before completing your order.
AlihPets is not responsible for delays or additional costs arising from incomplete or incorrect address details.
8. Failed Delivery
If an order is returned to us because:
- delivery was not possible,
- the recipient did not collect it,
- incorrect information was provided,
new shipping costs may be required before a new shipment is made.
9. Order Receipt
Upon receipt, we recommend checking the packaging immediately.
If you notice visible damage upon delivery, please contact us as soon as possible and, if possible, attach relevant photos.
10. Contact
For any questions regarding the shipment of your order, you can contact us:
AlihPets – Customer Care
📞 +30 2591 402837