Last Updated: March 2, 2026
Welcome to AlihPets.
These Terms of Use govern your access to and use of the website www.alihpets.com, as well as any product purchases made through it.
By accessing or using the website, you acknowledge that you have read, understood, and agreed to these terms.
1. Business Details
This website is operated by:
IS ALIH. SINGLE MEMBER P.C.
Trade Name:
AlihPets
Headquarters:
7 Merarchias 0
64200 Chrysoupoli
Greece
Tax ID:
803188405
Registration Number:
191648930000
Phone:
+30 2591 402837
Customer Service Email:
care@alihpets.com
Business Email:
market@alihpets.com
Website:
www.alihpets.com
2. Scope of Application
These terms apply to all use of the website as well as to all product orders through AlihPets.
If you do not agree with any part of these terms, please do not use the website.
3. Products
AlihPets offers products for pets, including but not limited to:
- Dog products
- Cat products
- Bird products
- Fish products
- Small pet products
- Accessories
- Toys
- Grooming supplies
- Training supplies
- Food products (where available)
We make every effort to ensure that product descriptions, photos, and information are accurate.
However, slight variations in photos, colors, or dimensions may occur depending on the viewing device.
4. Prices
All prices are displayed in Euros (€).
Prices may or may not include VAT, depending on applicable law and the information displayed during checkout.
AlihPets reserves the right to modify prices at any time without prior notice.
Changes do not affect orders that have already been confirmed.
5. Orders
Placing an order constitutes an offer to purchase.
The order is considered accepted only after the relevant confirmation email has been sent.
AlihPets reserves the right to refuse or cancel an order in cases such as:
- incorrect pricing
- technical errors
- lack of stock
- suspicion of fraud
- inability to verify payment
- violation of these terms
In case of cancellation, any payment will be refunded according to the Return Policy.
6. Payments
AlihPets accepts secure electronic payments through certified providers.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
- Apple Pay
- Google Pay
- Klarna
Payments are protected by encryption technologies, and AlihPets does not store bank card details.
7. Order Shipping
Orders are shipped according to the applicable Shipping Policy.
Estimated delivery times are indicative and may be affected by:
- shipping companies
- weather conditions
- holidays
- customs checks (where applicable)
8. Returns and Withdrawal
Product returns are carried out in accordance with AlihPets' Return Policy and applicable European legislation.
Consumers residing in the European Union have the right of withdrawal in accordance with Directive 2011/83/EU, except for products excluded by the relevant legislation.
9. User Account
If you create an account, you are responsible for:
- the confidentiality of login details
- all actions performed through your account
- providing accurate information
AlihPets reserves the right to suspend or delete accounts in case of violation of these terms.
10. Intellectual Property
All content on the website is the property of AlihPets or its rightful owners.
This includes, but is not limited to:
- logos
- trademarks
- photos
- graphics
- texts
- product descriptions
- website design
Any reproduction, copying, or commercial use without prior written permission is prohibited.
11. Permitted Use
The user agrees not to use the website for:
- illegal activities
- attempts to violate security
- spreading malicious software
- sending unwanted messages
- violating third-party rights
12. Limitation of Liability
AlihPets makes every reasonable effort to ensure the proper functioning of the website.
However, it does not guarantee that the website will always be available without interruptions or technical errors.
To the maximum extent permitted by law, AlihPets is not liable for indirect or incidental damages that may arise from the use of the website or products.
13. Links to Third-Party Websites
The website may contain links to third-party websites.
AlihPets is not responsible for the content or policies of these websites.
14. Personal Data Protection
The processing of personal data is carried out in accordance with AlihPets' Privacy Policy and Regulation (EU) 2016/679 (GDPR).
15. Modification of Terms
AlihPets reserves the right to modify these Terms of Use at any time.
The updated terms are published on the website and are effective from their publication date.
Last Updated: March 2, 2026
16. Governing Law
These Terms of Use are governed by Greek Law and applicable European Union law.
Any dispute that cannot be resolved amicably falls under the jurisdiction of the courts of Greece, unless mandatory consumer protection legislation stipulates otherwise.
17. Contact
For any questions regarding these Terms of Use, you can contact us:
IS ALIH. SINGLE MEMBER P.C.
AlihPets
📍 7 Merarchias 0
64200 Chrysoupoli
Greece
📧 Customer Service: care@alihpets.com
📧 Business Inquiries: market@alihpets.com
📞 +30 2591 402837